Lost my account on Alexa after linking please help!
Posted by sigma on April 26, 2025So I just got first place in the arena and I had a lot of stuff and now I lost it help!!!
Replies
I can't help you but I am on Discord, if you give me you user id number, I'll bring it to Malero's attention. Also, just so I have it right, you linked your account and everything reset?
thank you so much, but I can’t remember it, but it is 1,2xx and yes, it just started over
Sorry it is 12,xxx
I'll pass the message along.
malero on April 27, 2025
This happens when you create a new account on the browser, play Gacha Pets on the new account and then link your existing Alexa account. You end up with two Gacha Pets profiles and the system doesn't know which profile to select. I'm away from home right now. I'll have to look into it when I get back. Nothing is lost, it's just that it's selecting the incorrect Gacha Pets profile.
I found out it is 12498
My new one is 244837
malero on April 28, 2025
Sorry for the delay. Can you start the game on your Alexa device and see if your account is back? Don't use the browser version or it will create another new account. After you start it on Alexa, your account should be available on the browser version too.
Nope didn’t work
malero on April 28, 2025
Very strange. Can you tell me what your current user ID is on Alexa? You can get it by saying "my trainer level"
malero on April 28, 2025
And did you happen to deactivate the Gacha Pets skill? If you've never made an ISP purchase and deactivate the skill, Alexa will give you a new user id after enabling it again.
Yes I deactivated it
Current one is above(244,837)
malero on April 28, 2025
Since you deactivated it, there's no way that I can verify that you are the owner on my end. I'm going to have to email you and ask you some questions about your account to recover it.
Email is liangguo9@gmail.com
malero on April 29, 2025
I sent you an email last night. You may have to check your spam folder.
Sent the answers